Refund Policy

Return & Refund Policy:

Your satisfaction is our priority, and that's why we have a 14-day guarantee in place. If you're not happy with your purchase, please get in touch with us at support@viibore.com.

Cancellation Policy:

We strive for lightning-fast fulfillment, which often means orders are processed and shipped the same day. Because of this, please request any modifications or cancellations as soon as possible. While we guarantee a 24-hour window for changes, please note that if your order has already been processed and handed to the courier, we are unable to cancel or modify it. We appreciate your understanding in helping us get your items to you quickly.

 

Return Policy:

We provide a 14-day return window for unused items returned in their original packaging. However, we don't issue refunds for used, worn, or damaged items due to normal use or misuse. If you return a non-approved item without a valid reason or outside the 14-day timeframe, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

To start a return, email us within 14 days of delivery, providing your order number and return reason. Our team must approve all returns before you ship the product back. Items must be returned in their original packaging and unused state. Include your order number and shipping name in your return package to facilitate prompt processing. Customers bear return shipping costs, except for damaged items upon receipt. Shipping costs are not reimbursed.

Upon receiving your return, we may take up to 10 business days to inspect the item/s. Once we confirm the items are in good condition, please allow up to 14 business days from the confirmation date for the refund process. If you haven't received your refund after we've confirmed processing and successful refund, please contact your financial institution.

We don't issue refunds for used, worn, or damaged items due to normal use or misuse.

All refunds are processed in U.S. Dollar ($USD) as per the original purchase. Note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

 

Product Concerns:

We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us at support@viibore.com. We will help you address any concerns or questions.

 

Damaged Items:

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage.

If your item arrives damaged, inform us within 24 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a refund at no cost to you. We neither refund nor accept returns for items damaged through normal use, wear and tear, or misuse.

 

Shipping and Delivery:

While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.